Returns

Our returns guarantee entitles you to return the product for any reason within 30 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

If you return an order, always keep your tracking number and receipts so you have proof of shipment.

Return address :

 

Endurance Logistique

Barons Papillom

465, rue Fourny

78533 BUC

France

T : +33.1.39.56.15.09

 

Shipping costs will not be refunded, unless there was a mistake in delivery caused by us.

Please note that orders placed on Customized styles in our Parisian workshops cannot be returned /or refunded.

Please note that orders placed during our sale cannot be returned and/or refunded.

Please see our Terms for more information.



Refunds



When an order is returned and meets the requirements, the customer can choose the following options:

 

-       product exchange : color, size…

-       refund

 

The refund will always be credited to the payment account which was used for the payment, using the same payment method.

We strive to process refunds in 1-3 business days after receiving the return.

If you have any queries, or wish to discuss the refund process and options in further detail, please do not hesitate to contact us.