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General Terms & Conditions for Distance Selling of Barons Papillom items

A- Purpose and identification

The present General Terms & Conditions of Sale define the terms of sale between the persons wishing to make a purchase (hereinafter referred to as the “CUSTOMER”) on the website and the BARONS PAPILLOM SNEAKERS SAS Company with its head office at 465, rue Fourny, 78530 BUC, registered with the French Trade and Companies Register of Evry, number 824 520 035. These conditions apply exclusively to non-trading individuals.

B- Order

The CUSTOMER can make purchases on the website

The act of purchasing implies that the CUSTOMER fully and irrevocably agrees to the present General Terms & Conditions of Sale. These General Terms & Conditions of Sale may be modified at anytime, but the terms applicable are those enforced on the website on the date your order is placed.

Orders are made following this procedure:

    • o 1. The CUSTUMER selects the item(s) they want to buy and adds them to their basket by clicking on “Add to Cart”.
    • o 2. To select other items or to go through with their order, the CUSTOMER clicks on the corresponding button, either “Continue shopping” or “Proceed to checkout”.
    • o 3. When the CUSTOMER is done with their selection, they need to click on “Proceed to checkout” in order to be redirect to the Checkout page. At that point, the CUSTOMER can still amend their order if they wish to do so.
    • o 4. To finalize their order, the CUSTOMER needs to log in to their CUSTOMER account, to enter and confirm the details needed for delivery. The order can only be registered on the website if the user correctly entered his CUSTOMER code (i.e. email) and a password of their choice.
    • o 5. On the “CHECKOUT” page, the CUSTOMER needs to confirm they have read the General Terms & Conditions of Sale and accept them.
    • o 6. If the CUSTOMER does not wish to further amend their order and/or contact details, they need to confirm their order by selecting “Send payment”. At this stage, this second confirmation is considered as the CUSTOMER’s acceptance of the contract.

Orders are only taken into consideration once the payment has been accepted.
After the payment has been accepted, an order confirmation email will be sent to the CUSTOMER.
Once the transaction is confirmed, the order number will be displayed for the CUSTOMER, who will also receive an automatic order confirmation email, followed by the shipping confirmation with a tracking number.

C- Price and invoices

Any order implies acceptance of price and description of products available for sale. BARONS PAPILLOM agrees to honour orders received through the website only within the limit of available product stock. In the event of unavailability of a product after placing the order, BARONS PAPILLOM will inform the CUSTOMER as soon as possible. The CUSTOMERS’s order will then be automatically cancelled.

D- Prix et factures

All prices are displayed including taxes but excluding the price of shipping. BARONS PAPILLOM reserves the right to adjust prices at any time without notice. Products will be billed according to the price displayed at the time of the order confirmation and remain BARONS PAPILLOM’s property until full payment of the price has been received. Prices are payable in full in a single instalment. A summary invoice of the order will be available on the CUSTOMER account history as soon as the order has been shipped.

E- Delivery

We offer free delivery to Europe, French Dom-Tom, USA and Canada.

Our delivery times are as follow:

  • • Metropolitan France: 48 hours with Colissimo
  • • European Union: between 3 and 4 business days.
  • • International: between 4 and 6 business days with UPS.

For custom items personalised in our Parisian workshops, a delay of 12 business days is observed. Delivery times can vary depending on school and bank holidays.

For delivery outside the European Union, including USA, Canada and Asia, customs fees may apply. We are not responsible for these additional fees.

LReturn costs are at the CUSTOMER’s expense. Please refer to our “Refunds & Returns” section for more information.

In any cases, the CUSTOMER automatically receives an email informing him that the package has been sent and providing tracking information.

Each delivery is considered completed once the mail service or the carrier has delivered the product to the CUSTOMER.

F- Refunds & Returns


Our return policy allows you to send the product back within 30 days of the date of receipt. The product should not have been worn or used and needs to be returned in its original packaging with original labels.

When you return an item:

  • • Keep the payment confirmation,
  • • Keep the shipping confirmation,
  • • Keep the tracking number,
  • • It is also important to include a copy of the delivery confirmation

Please return all products to:

Endurance Logistique BARONS PAPILLOM

465, rue Fourny - 78530 BUC - France

Tel.: +

Return costs are at the CUSTOMER’s expense.

Every custom product especially made in our Parisian workshops cannot be returned or refunded.

Please refer to our General Terms & Conditions of Sale for more information.


Providing that the returned products respect all of the above conditions, you can return them for:

  • • an exchange (either colour or size).
  • • a refund of your order.

We do our best to ensure that the refund is processed within 1 to 3 business days after receiving your package.

Don’t hesitate to contact us for more information.

G- Payment and security

Payment must be carried out with a debit or credit card (CB, Visa, Mastercard) or with a PayPal account.

The order will be registered once the banking service has accepted the payment. The CUSTOMER must enter the card’s type, the name on the card, the card’s number, the expiration date and the CVV code at the back of the card in the designated fields.

The CUSTOMER’s bank account will be charged at the time of the order.

BARONS PAPILLOM does its best to ensure that any data entered on the website is kept confidential and secure.

H- Intellectual property

All elements, either visual or audio, of the BARONS PAPILLOM website are protected by copyrights, trademarks or patents. They are the exclusive property of the BARONS PAPILLOM SNEAKERS Company.

Any complete or partial reproduction, modification or use of this brand or of any of the other trademarks attached to the website, for any reason and on any platform, without the express and previous agreement of the BARONS PAPILLOM SNEAKERS Company, is strictly forbidden.

I- Responsibility

The BARONS PAPILLOM SNEAKERS Company only has an obligation of means for accessing the website and processing the order. The BARONS PAPILLOM SNEAKERS Company cannot be held responsible for any issue or inconvenience arising from the use of the Internet, such as a breach in service, outside intrusion, the presence of a computer virus or any other serious event, in accordance with current jurisprudence.

Furthermore, the BARONS PAPILLOM SNEAKERS Company cannot be held responsible in cases where the order is not successful, or if it cannot attend to any of its obligations in exceptional situations as stated by French law, including in the event of a strike or bad weather conditions preventing the order to be successfully shipped.

For personalised items, the BARONS PAPILLOM SNEAKERS Company cannot be held responsible for customisation choices made on the item that are not suitable, including any difference in colour “on screen and in real life”.

J- Personal data

BARONS PAPILLOM reserves the right to collect user data using cookies, in accordance with current jurisdiction.

A cookie is a file saved on the CUSTOMER’s computer hard drive. Its purpose is to report the CUSTOMER’s previous visit on the website. The CUSTOMER can disable the use of cookies in the settings of their browser, although disabling it could prevent some of the website’s features from working normally.

The user can expressly oppose the sharing of their personal data. To do this, they simply need to send their request to BARONS PAPILLOM SNEAKERS, by post at 465 rue Fourny, 78530 BUC or by email at: contact@baronpapillon.

The automatic processing of information, including the management of user email addresses, has been declared to the relevant French authority, the National Commission on Information Technology and Liberty (CNIL.).

According the French Act of 6 January 1978, the user has the right to access and modify any data relating to them.

K- Applicable law

The present conditions are valid under French law.

In case of litigation, BARONS PAPILLOM and the CUSTOMER will try to resolve it amicably, via the customer assistance at: contact@baronpapillon

If both parties fail to reach an agreement, the competent court in the event of litigation will be determined according to the place of residence of the defendant.

L- Litigation

The present conditions are valid under French law.

In case of litigation, BARONS PAPILLOM and the CUSTOMER will try to resolve it amicably.

If both parties fail to reach an agreement, the competent court in the event of litigation will be determined according to the place of residence of the defendant.

M- Proof

The computerized databases, saved in the information technology systems of the BARONS PAPILLOM SNEAKERS Company and its partners under reasonable safety conditions, will be considered as evidence of communication, order and payment between parties.

N- Customer support

The BARONS PAPILLOM Customer support team is here to answer any question or enquiry at:

  • Free delivery

  • Payment in three installments

  • Made in France